Nepal Telecom Launches Online KYC Update System for GSM Prepaid SIM Users
By Kamal Dhital | Published: January 2026
Quick Answer: Nepal Telecom (NTC) has introduced a digital Online KYC Update system. Users can now verify their identity via QR codes at service centers, the NTC mobile app, or the official web portal. This eliminates the need for repeated physical visits to telecom offices.
Kathmandu — Nepal Telecom (NTC) has officially moved toward a paperless future with the launch of its Online KYC Update testing phase. This initiative aims to streamline user identification and improve data security for GSM prepaid customers across Nepal.
What is the NTC Online KYC Update?
The Online KYC (Know Your Customer) system allows NTC users to digitally verify their personal information. This is crucial for users who need to ensure their SIM card is registered in their own name—a requirement for using the Nagarik App and mobile banking services.
Related Read: Check out our detailed comparison on Nepal Telecom vs Ncell Call & SMS Rates in 2026.
How to Update NTC KYC Online: 3 Official Methods
During this testing phase, NTC has provided three primary ways to update your details:
Method 1: QR Code Scanning
- Visit the Sundhara Telecommunication Office (or other expanding locations).
- Scan the displayed KYC QR Code using your smartphone.
- Fill out the digital form and upload your identification (Citizenship/License).
Method 2: Official Website Link
Users can directly access the NTC portal to check their KYC status or submit corrections:
Method 3: Nepal Telecom Mobile App
With the recent upgrades to NTC's digital infrastructure, including the move toward WiFi 6 FTTH services, the mobile app is becoming the central hub for all services. Look for the "KYC Update" tab within the app menu.
Benefits of Digital Verification
- Speed: Updates happen in real-time or within 24 hours.
- Security: Reduces the risk of SIM swapping and unauthorized usage.
- Convenience: Paperless and reduces the need for physical forms.
Frequently Asked Questions (FAQ)
1. Can I update my NTC KYC from home?
Yes, once the testing phase at Sundhara is complete, the web portal and mobile app will allow full updates from home.
2. Why is my NTC SIM not showing in my name?
This often happens with old SIM cards. Using the Online KYC system is the easiest way to correct this record.
3. Is there a fee?
No, Nepal Telecom provides KYC update services completely free of charge.
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